All course and teacher training related purchases
As the information you are providing is sensitive in nature Celia Roberts & The BioMedical Institute of Yoga and Meditation (BIYOME) take due consideration in accordance with the provisions of the Privacy Act 1988.
If you have been offered a complimentary retreat this may be used on any of Celia Roberts Higher Level Learning Retreats valued at $399; however, is offered only on payment of a non-refundable $250 deposit on the course of your choice.
Students are advised to read our policy and code of conduct prior to committing to payment for the course.
Full Terms and Conditions
Deposit requirement – Face-to-Face Study
You are required to select a mode of payment and adhere to this agreement prior to your enrolment. Should you choose to withdraw your enrolment once accepted and your place has been confirmed, the $250 deposit will be retained.
Deposit requirement – Online Study Only
All* of BIYOME’s online study options have a 30-day cooling off period. You are required to select a mode of payment and adhere to this agreement prior to your enrolment. Should you choose to withdraw your enrolment within the first 30 days of your enrolment The BioMedical Institute of Yoga and Meditation will happily refund the payment ($249) made. All materials provided remain the property of Celia Roberts and The BioMedical Institute of Yoga and Meditation. Any misuse of materials will be in violation of the 1968 Copyright Act of Australia.
*This 30-day cooling off period does NOT apply to any of our online higher level learning retreats.
Acceptance of enrolment and course payments
BioMedical Institute of Yoga & Meditation reserves the right to refuse your enrolment.
Full course payment is required prior to graduation.
Upfront payments receive a discounted rate. If you choose a payment plan option, payments are due on a monthly basis.
Bespoke course programmes or altered payment plans incur a $150 transfer fee and you shall be required to make payments within the designated time frame (two weeks from invoice date). Payments that become overdue will incur the following fee’s: >one month $50; >two months $100; >three months $150; >four months $200 plus we shall engage an agency to recover all outstanding debt.
Your enrolment may be cancelled should a payment be late, and no monies are refundable.
Should you activate an automated PayPal Payment Plan payments will be automatically taken monthly. If there are insufficient funds in your account PayPal will automatically attempt two times before your plan and enrolment are automatically canceled. Upon cancelation access to course materials will be removed and a subsequent payment plan shall need to be organised by contacting firstname.lastname@example.org. This transfer incurs a $150 fee and the above mentioned overdue terms will then apply. No monies will be refunded in this circumstance.
Should you initiate the activation of your BIYOME online student portal account and subsequently withdraw before arranging your payment details, a withdrawal fee equivalent to the deposit rate will apply and be invoiced for immediate payment.
Cancellation by the student
Should you choose to cancel your enrolment up to two weeks prior to the start date of a course, or before the course materials have been sent to you, course fees less the non-refundable deposit will be refunded. Payments for and purchases of props and books are not refundable under any circumstance, including if the goods have not yet been delivered.
Refunds do not apply to CPD or short courses.
We trust it will not be necessary to part company once the course is underway however if a student needs to leave the course in which they are enrolled for any reason, the student will be charged for the days of training already delivered ($250 per day), whether they were in attendance or not, for classes or workshops which they attended ($88), as well as for the course materials provided online ($499).
In the case of online learning, the student will be charged for the materials and mentoring sessions (if applicable) already delivered ($499 + all monthly charges up to and including the date of withdrawal request). No refunds will be given after 6 months and access to content will be removed. In addition, we will retain the deposit to cover booking and cancellation costs.
In the case that a student choses to move from face-to-face training to online training after the census date (28 days after the first face-to-face class attended inclusive of Specialty Intensive Electives and Higher Level Learning Retreats) the student will continue to be charged at full face-to-face fee – no refunds or discounts will apply.
In the case that a student choses to move from face-to-face training to online training within 28 days of their first face-to-face class (inclusive of Specialty Intensive Electives and Higher Level Learning Retreats) the student will be charged for the days of training already delivered ($250 per day), whether they were in attendance or not, plus cancellation fee ($100).
Additional cancellation fees may apply.
Cancellation by BioMedical Institute of Yoga & Meditation
We reserve the right to cancel any course at any time.
We may cancel your enrolment for mental and physical health reasons, non-attendance, disruption of others in the course, continuing breaches of our Code of Conduct or for any reason by which we reasonably deem you unfit to remain in the course.
We are not responsible for any incidental expenses that you may have incurred, and a cancellation fee and course fees may be retained by us.
If you wish to transfer from one Specialty Intensive Training, or Higher-Level Learning Retreat to alternate retreats within the specifications of your course, please notify us by email no later than four weeks prior to the specific retreat. Any transfers or cancellations will incur a $25 – $50 transfer or cancellation fee. Should you need to transfer any of the foundational weekends due to extenuating circumstances please contact email@example.com. Please do keep in mind that any transfers may not be granted, and cancellation or transfer fees may apply. If you are aware in advance that you will not be in attendance for certain parts of the course in which you are enrolled, please notify us via email upon enrolment.
If you wish to transfer from one BIYOME course to another, please notify us by email. This may not be granted and a transfer fee of $250 will apply if the transfer is made after your online learning environment has been accessed or course materials provided.
If you wish to defer your enrolment you may do so up to two weeks prior to the start date of a course. Your $250 deposit will be kept. Should you wish to defer your enrolment after you have commenced your course please email firstname.lastname@example.org with your request and reason, we accept deferral in a case by case manner.
Should you require an extension beyond the given course time-frame please email email@example.com with your request and reason. Should your extension be granted it shall come at a charge of $150 / 3 month increment. Course extensions are not guaranteed.
Should you be enrolled in online learning and wish to attend face-to-face training of a selected or Higher Level Learning (HLL) or Specialty Intensive Training Elective (CPD) an additional charge of $150/day or $299 for the HLL and $599 for the CPD will be invoiced and must be paid prior to your attendance of the chosen elective.
Private mentoring sessions are allocated as part of some BioMedical Institute of Yoga & Meditation distance courses. These must be completed to graduate from your course.
Mentoring sessions are scheduled in advance directly between you and your mentor. If you have to cancel or reschedule any previously scheduled mentoring session, you must contact your mentor at least 24 hours in advance of the scheduled session. If you miss a mentoring session without the prior notice, you will forfeit your mentoring session. Further mentoring sessions will incur a fee.
All cancellations must be made 24 hours in advance by phone or email.
All casual (non-course or non-teacher training) related purchases
Please note that we do not offer refunds on any purchases, however retreat and accommodation bookings are transferrable with a $25 administration fee.
Retreat and accommodation bookings are transferrable within a 6-month time frame from original purchase date.
Retreat and accommodation bookings that are transferred within a 24 hour time frame prior to the retreat day or weekend will incur an admin fee of 20 per cent of the cost of the course.
We reserve that right to cancel classes/retreats/accommodation based on severe weather events or circumstances beyond our control. In this case, we will provide you with alternative make up dates and/or offer you a transfer to another date.
Age & Health requirements
We are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to enrolment as to your suitability for it.
We have no liability to you for any cost, loss or damage which you suffer.
Limitation of liability
To the fullest extent permitted by law we are not liable for any loss, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in the course.
You release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation.
Filming and Photography
When you enter a BioMedical Institute of Yoga & Meditation campus, course, event, or program, you enter an area where photography, audio, and video recording may occur.
By entering the premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by BioMedical Institute of Yoga & Meditation. Images, photos and/or videos may be used to promote similar BioMedical Institute of Yoga & Meditation events in the future, highlight the event and exhibit the capabilities of BioMedical Institute of Yoga & Meditation. You release BioMedical Institute of Yoga & Meditation, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.
By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by BioMedical Institute of Yoga & Meditation or the person or entity designated to do so by BioMedical Institute of Yoga & Meditation.
You have been fully informed of your consent, waiver of liability, and release before entering the event.
Claims & complaints
If you have a complaint about our course, please inform your teacher at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the date on which the problem arises.
Educational Support and Assessment
Courses will be delivered in workshop and class environments. There is an expectation of home practice and reading to complete each course. You will be offered teaching support during workshop and class hours. Most assessment is to be completed in class. In this environment you have the support of a teacher should you require assistance.
You must attend 80% off all contact hours to pass each course. In addition, you must submit all assessment assigned to you throughout the duration of the course to graduate.
For online courses you must submit all assessments assigned to you throughout the duration of the course to graduate.
All monies must be paid in full prior to graduation.
Code of Conduct
To guarantee each student the best experience possible BioMedical Institute of Yoga & Meditation asks:
Please sign in to all workshops and classes.
Classes begin on time, so arrive before the start time of class. Entry into class is not guaranteed for students who arrive late.
Please plan to stay for the entire time of each workshop and class. Leaving the room should be strictly limited to urgent matters.
No pagers or mobile phones in the yoga room.
Feel free to speak to a teacher during class, but please no social conversations during class.
Treat others exactly the way you want to be treated. We will not tolerate students that are rude, insulting, or offensive to the staff and fellow students. We reserve the right to ask those behaving in this manner to leave the premises.
Have a positive attitude, open mind, and have fun!
We respect your privacy
BioMedical Institute of Yoga & Meditation respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
BioMedical Institute of Yoga & Meditation will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
BioMedical Institute of Yoga & Meditation collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.
Use of your personal information
BioMedical Institute of Yoga & Meditation may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Disclosure of your personal information
BioMedical Institute of Yoga & Meditation may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
BioMedical Institute of Yoga & Meditation may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
BioMedical Institute of Yoga & Meditation may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of BioMedical Institute of Yoga & Meditation, http://celiaroberts.com.au, https://biyome.com.au, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
BioMedical Institute of Yoga & Meditation is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on, you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 166 Pacey Road, Upper-Brookfield, Queensland 4069, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come to our websites (http://celiaroberts.com.au, https://biyome.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that BioMedical Institute of Yoga & Meditation is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
By paying a deposit, part or full payment to any product or service provided by Celia Roberts, The Biomedical Institute of Yoga and Meditation and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation. Please download a copy of your waiver here.
COVID-19 Temporary Terms and Conditions
Face-to-Face Payment Policy
Should a student request deferment, BIYOME will defer payments for 3-months without incurring our standard fees and charges. Upon 22 June 2020 payments will re-start through our manual invoicing system. Please note that our standard overdue fees and charges for late payments after 22 June 2020 will apply. Your online portal will remain open during this time.
Face-to-Face Training Days
While all face-to-face training is postponed, we will endeavour to continue to provide new online materials where we can. All training days will be offered in lieu between now and 31 December 2022. All online course access will also be extended until this date. Our training already exceeds Yoga Australia and Meditation Australia’s guidelines for registration therefore should students wish to, they shall be able graduate without completing your face-to-face requirements. Please note that no certificates will be issued without full course payment.
Online Payment Policy
Should a student request deferment, BIYOME will defer payments for 3-months without incurring our standard fees and charges, this deferral will close student’s online portal access. Upon 1 July 2020 their online account will be automatically re-activated, and payments will proceed as per their initial payment plan.
Face-to-Face & Online Withdrawal / Re-enrolment
We are happy for students to withdraw from their course completely at this time. Should they wish to re-enrol at a later date we will deduct the total amount paid against their new course fees. Course fee’s will however reflect the relevant price as at the date of re-enrolment. We will issue a certificate for the hours completed. Re-enrolment offer is valid until 31 December 2022.
We shall not be sending overdue invoices at this time. However, ALL overdue accounts will be suspended from 23 March 2020 until we receive notice from the student.
All manual invoices will continue to be sent on the 22nd of each month. Responses to these invoices will follow the above-mentioned policies.
Automated Payments through PayPal
All automated payments will continue as per normal.
We are still taking both online and face-to-face applications and enrolments at this time. Should a student wish to apply for face-to-face they will be offered a place in our July 2020 or February 2021 Cohort. Students will gain access to our online portal and we shall offer complimentary access to our OLCLASS course while the studio is closed. Monthly payments begin with online access. Standard terms and conditions apply.